:root{--bg:#f3f5f4;--card:#fff;--ink:#14201c;--muted:#5f6f69;--line:#e1e6e3;--brand:#0f3d33;--brand-2:#1f7a62;--accent:#e9f5ef;--ok:#1f9d55;--warn:#d98a0a;--bad:#d43b3b;--urgent:#b8122e;--info:#2561c7;--radius:14px;--nav:64px;--shadow:0 1px 2px rgba(0,0,0,.05),0 4px 14px rgba(15,61,51,.06)}
*{box-sizing:border-box}html,body{margin:0;height:100%}
body{font:15px/1.45 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Inter,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--ink);-webkit-tap-highlight-color:transparent}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--brand-2)}
.boot{padding:40px;text-align:center;color:var(--muted)}
#toast{position:fixed;left:50%;bottom:calc(var(--nav) + 18px + env(safe-area-inset-bottom));transform:translateX(-50%);background:#14201c;color:#fff;padding:10px 16px;border-radius:999px;font-size:14px;opacity:0;pointer-events:none;transition:opacity .2s;max-width:92vw;z-index:50}
#toast.show{opacity:1}#toast.bad{background:var(--bad)}
/* layout */
.shell{min-height:100%;display:flex;flex-direction:column}
.top{position:sticky;top:0;z-index:20;background:var(--brand);color:#fff;padding:calc(10px + env(safe-area-inset-top)) 16px 10px;display:flex;align-items:center;gap:10px}
.top h1{font-size:17px;margin:0;font-weight:650;flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pill{font-size:11px;font-weight:700;letter-spacing:.3px;padding:3px 8px;border-radius:999px;background:rgba(255,255,255,.14);text-transform:uppercase}
.pill.live{background:#1f9d55}.pill.off{background:rgba(255,255,255,.14)}.pill.dry{background:#d98a0a}
.main{flex:1;padding:14px 14px calc(var(--nav) + 24px + env(safe-area-inset-bottom));max-width:1100px;width:100%;margin:0 auto}
.nav{position:fixed;left:0;right:0;bottom:0;height:calc(var(--nav) + env(safe-area-inset-bottom));padding-bottom:env(safe-area-inset-bottom);background:#fff;border-top:1px solid var(--line);display:flex;z-index:20}
.nav a{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;text-decoration:none;color:var(--muted);font-size:11px;font-weight:600;position:relative}
.nav a.on{color:var(--brand-2)}.nav .ic{font-size:21px;line-height:1}
.badge{position:absolute;top:7px;left:calc(50% + 6px);background:var(--bad);color:#fff;font-size:10px;font-weight:700;padding:1px 5px;border-radius:999px;min-width:16px;text-align:center}
.badge.soft{background:var(--warn)}
@media(min-width:900px){.shell{flex-direction:row}.top{position:sticky;top:0;align-self:flex-start;flex-direction:column;align-items:stretch;width:220px;padding:22px 16px;gap:16px;height:100vh;overflow-y:auto;flex-shrink:0}.top h1{font-size:18px;white-space:normal;flex:none}.top .pill{align-self:flex-start}.nav{position:static;flex-direction:column;height:auto;background:transparent;border:0;gap:4px;padding:0}.nav a{flex:0;flex-direction:row;justify-content:flex-start;gap:10px;color:rgba(255,255,255,.75);padding:9px 10px;border-radius:10px;font-size:14px}.nav a.on{background:rgba(255,255,255,.12);color:#fff}.nav .badge{position:static;margin-left:auto}.main{padding:22px 28px 40px}}
/* cards */
.card{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:14px;margin-bottom:12px}
.card h2{margin:0 0 10px;font-size:15px;font-weight:700}
.card h3{margin:12px 0 6px;font-size:13px;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;font-weight:700}
.row{display:flex;align-items:center;gap:10px}.row.wrap{flex-wrap:wrap}.grow{flex:1;min-width:0}
.muted{color:var(--muted)}.small{font-size:12.5px}.tiny{font-size:11.5px}.b{font-weight:650}.right{text-align:right}.center{text-align:center}
.mt{margin-top:10px}.mb{margin-bottom:10px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:10px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
@media(max-width:600px){.grid3{grid-template-columns:1fr 1fr}}
.tile{background:var(--card);border-radius:var(--radius);box-shadow:var(--shadow);padding:12px;cursor:pointer}
.tile .n{font-size:26px;font-weight:750;line-height:1.1}.tile .l{font-size:12px;color:var(--muted);margin-top:2px}
.tile.urgent .n{color:var(--urgent)}.tile.attention .n{color:var(--warn)}.tile.ok .n{color:var(--ok)}.tile.info .n{color:var(--info)}
.banner{border-radius:var(--radius);padding:16px;margin-bottom:12px;display:flex;gap:12px;align-items:center}
.banner.smooth{background:linear-gradient(135deg,#1f9d55,#167a42);color:#fff}
.banner.watch{background:#fff4e0;border:1px solid #f1d39a}
.banner.hot{background:#fde8ec;border:1px solid #f3b6c1}
.banner .big{font-size:18px;font-weight:750}
/* buttons */
.btn{border:1px solid var(--line);background:#fff;border-radius:10px;padding:9px 14px;font-weight:600;cursor:pointer;font-size:14px;white-space:nowrap}
.btn:disabled{opacity:.5;cursor:default}
.btn.p{background:var(--brand-2);border-color:var(--brand-2);color:#fff}.btn.d{background:var(--bad);border-color:var(--bad);color:#fff}.btn.ghost{border-color:transparent;background:transparent;color:var(--brand-2)}.btn.sm{padding:6px 10px;font-size:13px;border-radius:8px}
.btn.wide{width:100%}
.chips{display:flex;gap:6px;overflow-x:auto;padding-bottom:4px;scrollbar-width:none}.chips::-webkit-scrollbar{display:none}
.chip{border:1px solid var(--line);background:#fff;padding:6px 12px;border-radius:999px;font-size:13px;font-weight:600;white-space:nowrap;cursor:pointer}.chip.on{background:var(--brand);border-color:var(--brand);color:#fff}
/* forms */
label.f{display:block;margin-bottom:10px}label.f span{display:block;font-size:12px;font-weight:650;color:var(--muted);margin-bottom:4px}
input[type=text],input[type=password],input[type=number],input[type=date],input[type=time],input[type=url],select,textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:10px 12px;background:#fff;font-size:15px}
textarea{min-height:90px;resize:vertical;line-height:1.4}
.switch{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid var(--line)}.switch:last-child{border-bottom:0}
.switch .t{font-weight:600}.switch .s{font-size:12.5px;color:var(--muted)}
.toggle{width:46px;height:26px;border-radius:999px;background:#cfd6d2;position:relative;border:0;cursor:pointer;flex:none}.toggle::after{content:"";position:absolute;top:3px;left:3px;width:20px;height:20px;border-radius:50%;background:#fff;transition:left .15s}.toggle.on{background:var(--ok)}.toggle.on::after{left:23px}
/* status & situation */
.dot{width:9px;height:9px;border-radius:50%;display:inline-block;flex:none}
.sit{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:700;padding:2px 8px;border-radius:999px;background:#eef1ef;color:var(--muted);text-transform:capitalize}
.sit.on_track{background:#e4f6ea;color:#166c3c}.sit.quiet{background:#eef1ef;color:#5f6f69}.sit.new{background:#e6eefc;color:#1e4ea8}.sit.attention{background:#fff1dc;color:#9a5d00}.sit.urgent{background:#fde0e6;color:var(--urgent)}.sit.paused{background:#eceff5;color:#4a5570}.sit.completed{background:#e4f6ea;color:#166c3c}.sit.upcoming{background:#eef1ef}
.st{font-size:11px;font-weight:700;padding:2px 7px;border-radius:6px;background:#eef1ef;color:var(--muted);text-transform:uppercase;letter-spacing:.3px}
.st.review{background:#fff1dc;color:#9a5d00}.st.queued{background:#e6eefc;color:#1e4ea8}.st.sent,.st.delivered,.st.read{background:#e4f6ea;color:#166c3c}.st.failed,.st.uncertain{background:#fde0e6;color:var(--urgent)}.st.skipped{background:#eef1ef}
/* lists */
.item{display:flex;gap:10px;padding:11px 0;border-bottom:1px solid var(--line);cursor:pointer;align-items:flex-start}.item:last-child{border-bottom:0}
.item .av{width:40px;height:40px;border-radius:50%;background:var(--accent);color:var(--brand);font-weight:750;display:flex;align-items:center;justify-content:center;flex:none;font-size:15px}
.item .t{font-weight:650}.item .sub{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.item .meta{font-size:11.5px;color:var(--muted);text-align:right;flex:none}
.count{background:var(--brand-2);color:#fff;font-size:11px;font-weight:700;padding:1px 6px;border-radius:999px;display:inline-block;margin-left:4px}
/* send box */
.msg{border:1px solid var(--line);border-radius:12px;padding:12px;margin-bottom:10px;background:#fff}
.msg.review{border-left:4px solid var(--warn)}.msg.queued{border-left:4px solid var(--info)}.msg.failed,.msg.uncertain{border-left:4px solid var(--bad)}.msg.sent,.msg.delivered,.msg.read{border-left:4px solid var(--ok);opacity:.85}.msg.skipped{opacity:.6}
.msg .text{white-space:pre-wrap;margin:8px 0;line-height:1.45}
.msg textarea{margin:8px 0}
.msg .acts{display:flex;gap:6px;flex-wrap:wrap}
.due{font-size:12px;font-weight:700;color:var(--warn)}.due.late{color:var(--bad)}.due.ok{color:var(--muted);font-weight:600}
/* chat */
.chat{display:flex;flex-direction:column;min-height:calc(100vh - 150px)}
.thread{flex:1;display:flex;flex-direction:column;gap:6px;padding:6px 0 10px}
.bub{max-width:82%;padding:9px 12px;border-radius:14px;white-space:pre-wrap;line-height:1.4;position:relative;font-size:14.5px}
.bub.in{background:#fff;align-self:flex-start;border-bottom-left-radius:4px;box-shadow:var(--shadow)}.bub.out{background:#d9f5e3;align-self:flex-end;border-bottom-right-radius:4px}
.bub.pending{background:#fff7e8;border:1px dashed #e6b96a;align-self:flex-end;max-width:92%}
.bub .ts{display:block;font-size:10.5px;color:var(--muted);margin-top:4px;text-align:right}
.cr{border-left:4px solid var(--line,#cfe3d6)}.cr-red{border-left-color:#c62828}.cr-amber{border-left-color:#e6a100}.cr-info{border-left-color:#5b8def}
.crlist{margin-top:8px;display:flex;flex-direction:column;gap:6px}.crrow{display:flex;flex-wrap:wrap;gap:6px 10px;align-items:center;padding:6px 8px;border-radius:8px;background:rgba(0,0,0,.03)}
.nbinline{background:#f3faf6;box-shadow:none;border:1px dashed var(--line,#cfe3d6);margin:-4px 0 12px}
.react-note{align-self:flex-start;font-size:18px;padding:0 6px;line-height:1.2}
.fbrow{text-align:right;margin-top:2px}.fbbtn{background:none;border:0;padding:0 2px;font-size:11px;color:var(--muted);cursor:pointer;opacity:.75}.fbbtn:hover{opacity:1;text-decoration:underline}
.bub .tag{display:inline-block;font-size:10.5px;font-weight:700;padding:1px 6px;border-radius:5px;background:#eef1ef;color:var(--muted);margin-right:4px;text-transform:uppercase}
.bub .tag.medical,.bub .tag.optout{background:#fde0e6;color:var(--urgent)}.bub .tag.complaint,.bub .tag.payment{background:#fff1dc;color:#9a5d00}.bub .tag.question{background:#e6eefc;color:#1e4ea8}.bub .tag.update{background:#e4f6ea;color:#166c3c}
.sys{align-self:center;font-size:12px;color:var(--muted);background:#eef1ef;padding:3px 10px;border-radius:999px;max-width:92%;text-align:center}
.note{align-self:center;font-size:13px;background:#fffbe6;border:1px solid #f0e3a0;padding:6px 10px;border-radius:10px;max-width:92%}
.composer{position:sticky;bottom:calc(var(--nav) + env(safe-area-inset-bottom));background:var(--bg);padding:8px 0 4px}
.composer textarea{min-height:48px;max-height:160px}
.actbar{display:flex;gap:6px;overflow-x:auto;padding:6px 0;scrollbar-width:none}.actbar::-webkit-scrollbar{display:none}
.chead{display:flex;align-items:center;gap:10px;margin-bottom:6px}
/* plan */
.days{display:grid;grid-template-columns:repeat(9,1fr);gap:4px}.days button{border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 0;font-size:13px;font-weight:600;cursor:pointer}.days button.on{background:var(--brand);color:#fff;border-color:var(--brand)}.days button.off{opacity:.45}
.step{border:1px solid var(--line);border-radius:12px;padding:12px;margin-bottom:10px}
/* modal */
#modal:empty{display:none}#modal{position:fixed;inset:0;background:rgba(10,20,16,.45);z-index:40;display:flex;align-items:flex-end;justify-content:center}
@media(min-width:700px){#modal{align-items:center}}
.sheet{background:#fff;width:100%;max-width:560px;border-radius:18px 18px 0 0;padding:18px 16px calc(18px + env(safe-area-inset-bottom));max-height:90vh;overflow:auto}
@media(min-width:700px){.sheet{border-radius:18px}}
.sheet h2{margin:0 0 12px;font-size:17px}
.login{max-width:380px;margin:12vh auto;padding:0 18px}.login h1{color:var(--brand)}
.kv{display:grid;grid-template-columns:120px 1fr;gap:6px 10px;font-size:13.5px}.kv div:nth-child(odd){color:var(--muted)}
.check{display:flex;gap:8px;align-items:center;padding:6px 0;font-size:14px}.check .ok{color:var(--ok)}.check .no{color:var(--muted)}
table.t{width:100%;border-collapse:collapse;font-size:13.5px}table.t td,table.t th{padding:7px 6px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}table.t th{font-size:12px;color:var(--muted)}
.wt{height:80px;display:flex;align-items:flex-end;gap:3px}.wt div{flex:1;background:var(--brand-2);border-radius:3px 3px 0 0;min-height:4px}
pre.code{background:#f0f3f2;border-radius:8px;padding:8px;font-size:12px;white-space:pre-wrap;word-break:break-all}
.empty{padding:28px 10px;text-align:center;color:var(--muted)}
/* v4c additions */
a.btn,a.chip{text-decoration:none;display:inline-flex;align-items:center;justify-content:center}
a.item,a.tile{text-decoration:none;color:inherit}
.av{width:40px;height:40px;border-radius:50%;background:var(--accent);color:var(--brand);font-weight:750;display:flex;align-items:center;justify-content:center;flex:none;font-size:14px}
input[type=checkbox]{width:18px;height:18px;accent-color:var(--brand-2);flex:none}
input[type=search],input[type=tel]{font:inherit;width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:#fff}
details>summary{cursor:pointer;padding:6px 0}
.copy{display:flex;gap:6px}.copy input{flex:1;font-family:ui-monospace,Menlo,monospace;font-size:12.5px}
.pw{font-family:ui-monospace,Menlo,monospace;font-size:20px;letter-spacing:1px;background:var(--accent);padding:10px 12px;border-radius:10px;text-align:center;user-select:all}
.wtl{display:flex;justify-content:space-between;font-size:11px;color:var(--muted);margin-top:4px}
.step input[name=title]{margin:8px 0}
.list-h{font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.4px;margin:14px 0 6px}
.item.todo{align-items:center}.item.todo .av{font-size:20px}
.item.todo.urgent .t{color:var(--urgent)}
.banner .btn{flex:none}

/* v5 — WhatsApp-Web chat layout */
.main.full{max-width:none;padding:0;display:flex;flex-direction:column}
@media(min-width:900px){.main.full{height:100vh;overflow:hidden}}
.chat3{display:grid;grid-template-columns:360px 1fr;flex:1;min-height:0}
.chat3.with-info{grid-template-columns:360px 1fr 320px}
.pane{min-width:0;overflow-y:auto}
.pane.list{border-right:1px solid var(--line);background:#fff}
.pane.chat{background:#efeae2;display:flex;flex-direction:column}
.pane.info{border-left:1px solid var(--line);background:#fff;padding:12px}
.queue-tabs{display:flex;gap:6px;overflow-x:auto;padding:10px 10px 6px;scrollbar-width:none}.queue-tabs::-webkit-scrollbar{display:none}
.queue-tabs .chip{white-space:nowrap;flex:none}
.tier-seg{display:flex;margin:0 10px 8px;border:1px solid var(--line);border-radius:999px;overflow:hidden}.tier-seg button{flex:1;padding:6px;border:0;background:#fff;font:inherit;font-size:13px;cursor:pointer;color:var(--ink)}.tier-seg button.on{background:var(--brand-2);color:#fff}
.crow{display:flex;gap:10px;padding:10px 12px;border-bottom:1px solid var(--line);text-decoration:none;color:inherit;border-left:3px solid transparent}
.crow.t-pt{border-left-color:#2563eb}.crow.t-basic{border-left-color:#16a34a}.crow.on{background:var(--accent)}
.crow .cbody{flex:1;min-width:0}.crow .t{font-weight:650}.crow .sub{font-size:13px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}
.chat-head{position:sticky;top:0;z-index:3;background:#fff;border-bottom:1px solid var(--line);padding:0 12px 8px}
.chat-head .tier-strip{margin:0 -12px}
.chat-body{flex:1;overflow-y:auto;padding:10px 14px}
.chat-foot{position:sticky;bottom:0;background:#f0f2f5;border-top:1px solid var(--line);padding:8px 10px}
.chat-foot textarea{resize:vertical}
.tier-strip{height:3px}.tier-strip.pt{background:#2563eb}.tier-strip.basic{background:#16a34a}
.date-sep{align-self:center;background:#fff;border-radius:8px;padding:2px 10px;font-size:11px;color:var(--muted);margin:6px auto;box-shadow:var(--shadow)}
.review-strip{background:#fef3c7;color:#92400e;padding:6px 12px;font-size:12.5px}
.empty-chat{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:var(--muted);gap:4px;padding:40px}
.bub img{max-width:100%;border-radius:10px;display:block;margin-bottom:4px}.bub audio{width:240px;max-width:100%;display:block;margin-bottom:4px}
.attach-chip{display:inline-flex;gap:6px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:999px;padding:3px 10px;font-size:12.5px;margin-bottom:6px}
.btn.rec{background:var(--bad)!important;color:#fff!important}
.days .ic{display:block;font-size:9px;line-height:1.1;min-height:10px}
.mob-only{display:none}
.nav a.mob{display:none}
@media(max-width:899px){.mob-only{display:inline-flex}.nav a.desk{display:none}.nav a.mob{display:flex}.chat3{display:block}.chat3 .pane{display:none}.chat3 .pane.active{display:flex;flex-direction:column;min-height:calc(100vh - 56px - var(--nav))}.chat3 .pane.list.active{display:block}.chat-foot{position:sticky;bottom:calc(var(--nav) + env(safe-area-inset-bottom))}.chat3.with-info .pane.info{display:block;position:fixed;inset:56px 0 var(--nav) 0;z-index:15;overflow:auto}}
/* ---------- Coach Mode (v5k) ---------- */
:root{--orange:#e8622a;--orange-soft:#fff1e8;--hero:#0f3d33;--hero-2:#164a3e;--hero-ink:#cfe3da}
.hero{background:var(--hero);color:#fff;border-radius:22px;padding:18px 18px 16px;margin-bottom:14px;box-shadow:0 10px 30px rgba(15,61,51,.18)}
.hero h2{margin:0;font-size:22px;font-weight:800;letter-spacing:-.2px;line-height:1.2}
.hero-main{display:flex;align-items:center;gap:14px}.hero-sub{font-size:13px;color:var(--hero-ink);margin-top:4px}
.hpills{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}
.hpill{display:inline-flex;align-items:center;gap:6px;background:var(--hero-2);border-radius:999px;padding:7px 12px;font-size:13px;font-weight:650;color:#fff}
.hpill.light{background:var(--orange-soft);color:#9a3412}
.ring{position:relative;flex:none}.ring svg{transform:rotate(-90deg);display:block}
.ring-bg{fill:none;stroke:#1d5a4b}.ring-fg{fill:none;stroke:var(--orange);stroke-linecap:round;transition:stroke-dashoffset .6s ease}
.ring-n{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;line-height:1}.ring-n b{font-size:21px;font-weight:800}.ring-n span{font-size:10px;color:var(--hero-ink);margin-top:3px}
.ring.pop{animation:pop .45s ease}@keyframes pop{50%{transform:scale(1.08)}}
.tgrid{display:grid;grid-template-columns:1fr;gap:14px}@media(min-width:1100px){.tgrid{grid-template-columns:minmax(0,1fr) 340px}}
.tmain,.tside{min-width:0}
.fhdr{display:flex;align-items:baseline;gap:10px;margin:2px 2px 10px}.fhdr h2{margin:0;font-size:17px;font-weight:800}
.fstack{position:relative;padding-bottom:18px}
.fpeek{position:absolute;left:16px;right:16px;bottom:2px;height:56px;background:#fff;border-radius:20px;box-shadow:0 6px 18px rgba(15,61,51,.08);display:flex;align-items:flex-end;padding:0 18px 9px;font-size:12px;color:var(--muted)}
.fcard{position:relative;background:#fff;border-radius:22px;box-shadow:0 12px 30px rgba(15,61,51,.13);padding:18px;display:flex;flex-direction:column;gap:13px;margin-bottom:12px}
.fhead{display:flex;align-items:center;gap:12px}.fname{font-weight:800;font-size:17px;color:var(--ink);text-decoration:none}.fname:hover{text-decoration:underline}
.av.lg{width:46px;height:46px;font-size:15px}
.fchip{font-size:11px;font-weight:800;letter-spacing:.4px;text-transform:uppercase;padding:6px 10px;border-radius:999px;background:#e9f5ef;color:#0f3d33;white-space:nowrap}
.fchip.urgent{background:#fde3e7;color:#8a0f24}.fchip.reply{background:#e4ecfb;color:#1d4ea8}.fchip.followup{background:#fdf0d9;color:#8a5300}.fchip.quiet{background:#e9f5ef;color:#0f3d33}
.fbody{background:#f4f6f5;border-radius:16px;padding:12px 14px;font-size:15px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}
.fphoto,.inphoto{display:block;max-width:100%;max-height:260px;border-radius:14px;object-fit:cover}
.inphoto{max-height:220px;margin:6px 0}
.sbthumb{display:block;max-width:160px;max-height:120px;border-radius:10px;object-fit:cover;margin:6px 0}
.facts{display:flex;gap:10px;flex-wrap:wrap}.facts .btn{flex:1 1 140px}
.btn.big{min-height:50px;border-radius:16px;font-size:15px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;text-decoration:none}
a.btn{text-decoration:none;display:inline-flex;align-items:center;justify-content:center}
.btn.p.big{background:var(--orange);border-color:var(--orange)}
.frow{display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.alert{display:flex;gap:8px;align-items:center;background:#fde3e7;color:#8a0f24;border-radius:12px;padding:10px 12px;font-size:13px;font-weight:650}
.nudge{background:#e9f5ef;border:1px dashed #b9dccb;border-radius:14px;padding:10px 12px;font-size:14px}
.sugs{display:flex;gap:8px;overflow-x:auto;padding-bottom:4px;align-items:center;scrollbar-width:thin}.sugs.col{flex-direction:column;align-items:stretch;overflow:visible}
.sugs:empty{display:none}
.sug{text-align:left;background:#e9f5ef;color:#0f3d33;border:1px solid #cfe6db;border-radius:14px;padding:9px 12px;font-size:13.5px;line-height:1.35;min-height:44px;cursor:pointer;flex:none;max-width:320px;white-space:normal;display:flex;flex-direction:column;gap:2px}
.sugs.col .sug{max-width:none}
.sug.on{background:#0f3d33;color:#fff;border-color:#0f3d33}.sug .src{font-size:10.5px;font-weight:700;letter-spacing:.3px;text-transform:uppercase;opacity:.6}
.chat-foot .sugs{margin-bottom:8px}
.prec{display:flex;align-items:center;gap:8px;background:var(--orange-soft);color:#8a3a0c;border:1px solid #f3d6c3;border-radius:12px;padding:8px 12px;font-size:13px;font-weight:600;margin-top:8px}
.prec.sm{margin-top:0}
.fcard.clear,.clearbox{align-items:center;text-align:center;overflow:hidden}
.clear-ic{width:68px;height:68px;border-radius:999px;background:#e3f5ea;color:var(--ok);display:flex;align-items:center;justify-content:center;font-size:34px;font-weight:800;margin:0 auto}
.fcard.clear h2{margin:0;font-size:24px;font-weight:800}
.confetti i{position:absolute;width:9px;height:9px;border-radius:3px;background:var(--orange)}
.confetti i:nth-child(1){left:22px;top:18px;transform:rotate(20deg)}.confetti i:nth-child(2){right:34px;top:28px;background:var(--ok);border-radius:99px}.confetti i:nth-child(3){left:64px;bottom:22px;background:#ffd86b;border-radius:99px}.confetti i:nth-child(4){right:58px;bottom:36px;background:var(--info);transform:rotate(-15deg)}.confetti i:nth-child(5){left:46%;top:12px;background:#1f7a62}
.win{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--line);font-size:13.5px}.win:last-child{border-bottom:0}.win a.av{text-decoration:none}
.food{background:#f7faf8;border:1px solid #dfe9e4;border-radius:12px;padding:9px 10px;margin-top:6px;display:flex;flex-direction:column;gap:6px;align-items:flex-start}
.food.wait{color:var(--muted);font-size:13px}.food.warnbox{background:#fdf0d9;border-color:#f1d39a}
.food-h{font-weight:750;font-size:13.5px}.food-items{font-size:13px}.food-tags{display:flex;flex-wrap:wrap;gap:5px}
.lv{font-size:11px;font-weight:700;padding:3px 8px;border-radius:999px;background:#eef1ef;color:var(--muted)}.lv.good{background:#e3f5ea;color:#166534}.lv.mid{background:#fdf0d9;color:#8a5300}.lv.bad{background:#fde3e7;color:#8a0f24}
.fit{font-size:11px;font-weight:800;padding:3px 8px;border-radius:999px}.fit.good{background:#e3f5ea;color:#166534}.fit.mid{background:#fdf0d9;color:#8a5300}.fit.bad{background:#fde3e7;color:#8a0f24}
.sbhead{background:var(--hero);color:#fff;border-radius:20px;padding:14px 16px;margin-bottom:12px}.sbhead .small{color:var(--hero-ink)}
.segs{display:flex;gap:4px;margin-top:12px}.segs i{flex:1;height:6px;border-radius:3px;background:#1d5a4b}.segs i.ok{background:#3ddc84}.segs i.cur{background:#ffd86b}.segs i.hold{background:#f39aa8}
.approveall{background:#e9f5ef;border-color:#cfe6db;color:#0f3d33;font-weight:700;min-height:46px;border-radius:14px}
.story{display:flex;flex-direction:column;gap:10px;margin-bottom:12px}
.spark{width:100%;max-width:420px;height:auto;display:block}.spark-axis{stroke:var(--line)}.spark-area{fill:#e3f5ea}.spark-line{fill:none;stroke:#1f7a62;stroke-width:2.5;stroke-linejoin:round;stroke-linecap:round}.spark-end{fill:#fff;stroke:var(--orange);stroke-width:3}.spark-t{font-size:10px;fill:var(--muted)}
.kpis{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:14px}.kpi{background:var(--hero-2);border-radius:14px;padding:10px 12px}.kpi .l{font-size:11px;color:var(--hero-ink);font-weight:600}.kpi .v{font-size:21px;font-weight:800;font-variant-numeric:tabular-nums}.kpi .v span{font-size:11.5px;color:#9ee7c4;font-weight:600}
@media(max-width:480px){.kpis{grid-template-columns:1fr 1fr}}
.brow{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid var(--line)}.brow .rank{width:18px;font-weight:800;color:var(--orange)}.brow .hot{color:#c2410c}
.bar{width:80px;height:6px;border-radius:3px;background:#eef1f0;overflow:hidden;flex:none}.bar i{display:block;height:100%;background:var(--orange)}
.handover{background:var(--hero);color:#fff;border-radius:18px;padding:14px 16px;margin-bottom:12px}.handover p{color:#d9ebe3;font-size:13.5px;line-height:1.5;margin:8px 0}.handover .tiny{color:#9ee7c4;font-weight:700}
.desk-only{display:none}@media(min-width:900px){.desk-only{display:block}}
@media(max-width:899px){.hero{border-radius:18px;padding:16px 14px}.hero h2{font-size:19px}.fcard{padding:15px;border-radius:20px}}
.handover .btn{color:var(--ink);background:#fff;border-color:#fff}
@media(max-width:899px){.chat-foot .sug{max-width:250px;font-size:13px}}

.incoming-photo{display:block;width:auto;max-width:100%;max-height:440px;object-fit:contain;border-radius:10px;margin:6px 0;height:auto}.photo-review{margin:8px 0;white-space:normal}.photo-reference{display:flex;gap:10px;align-items:center;margin:8px 0}.photo-reference img{width:80px;height:80px;object-fit:contain;border-radius:6px}
/* ---------- Coach Mode chat (v5p) ---------- */
.chat-head.v2{background:var(--hero);color:#fff;border-bottom:0;padding:10px 14px 10px}
.chat-head.v2.t-pt{box-shadow:inset 0 -3px 0 #3b82f6}.chat-head.v2.t-basic{box-shadow:inset 0 -3px 0 #22c55e}
.ctop{display:flex;align-items:center;gap:10px}
.ctop .av{width:44px;height:44px;text-decoration:none;background:#e9f5ef;color:var(--brand)}
.ctop-main{flex:1;min-width:0}
.ctop-name{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-weight:800;font-size:17px;line-height:1.2}
.ctop-sub{font-size:12.5px;color:var(--hero-ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.langsel{width:auto;max-width:120px;padding:4px 22px 4px 8px;font-size:12px;border-radius:999px;background-color:rgba(255,255,255,.14);color:#fff;border:1px solid rgba(255,255,255,.35);margin-right:4px}
.langsel option{color:#111}
.ctop-reason{font-size:12px;color:#9ee7c4;margin-top:6px}.ctop-block{font-size:12px;color:#ffb4c0;margin-top:4px}
.ibtn{width:40px;height:40px;border-radius:12px;border:0;background:var(--hero-2);color:#fff;font-size:18px;display:inline-flex;align-items:center;justify-content:center;cursor:pointer;text-decoration:none;flex:none;font-family:inherit}
.ibtn:hover{filter:brightness(1.1)}.ibtn.light{background:#f1f4f2;color:var(--brand)}.ibtn.rec{background:var(--bad);color:#fff;width:auto;padding:0 10px;font-size:13px;font-weight:700}
.chat-head.v2 .ibtn.mob-only{display:none}@media(max-width:899px){.chat-head.v2 .ibtn.mob-only{display:inline-flex}}
.av-urgent{background:#fde3e7!important;color:#8a0f24!important}.av-attention{background:#fdf0d9!important;color:#8a5300!important}.av-ok{background:#e3f5ea!important;color:#166534!important}
.chat-head.v2 + .review-strip,.chat-head.v2 ~ .prec{margin:0}
.pane.chat > .prec{border-radius:0;border-left:0;border-right:0;margin:0}
.bub{border-radius:16px;font-size:14.5px}.bub.in{border-bottom-left-radius:4px}.bub.out{border-bottom-right-radius:4px;background:#d9f3e3}
.bub.pending{border-radius:16px}
.chat-foot.v2{background:#fff;border-top:1px solid var(--line);padding:10px 12px 12px}
.sugl{font-size:12px;font-weight:800;color:var(--brand-2);white-space:nowrap;flex:none}
.cbox{display:flex;align-items:flex-end;gap:8px}
.cbox textarea{flex:1;min-width:0;min-height:44px;max-height:160px;border:1.5px solid #d6ddda;border-radius:14px;padding:10px 12px;resize:none;font-size:15px;line-height:1.35}
.cbox textarea:focus{outline:none;border-color:var(--brand-2);box-shadow:0 0 0 3px rgba(31,122,98,.15)}
.sendbtn{min-height:44px;padding:0 18px;border:0;border-radius:14px;background:var(--orange);color:#fff;font-weight:800;font-size:15px;cursor:pointer;flex:none}
.sendbtn:disabled{opacity:.6}
.tools{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.tchip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 12px;font-size:12.5px;font-weight:700;color:var(--brand);cursor:pointer;font-family:inherit}
.tchip:hover{background:#f4f6f5}.tchip.ghost{border-color:transparent;color:var(--brand-2)}
.qacts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px;margin-top:8px}
.qbtn{min-height:42px;border:1px solid #d6ddda;border-radius:12px;background:#fff;color:var(--brand);font-size:13px;font-weight:800;cursor:pointer;font-family:inherit}
.qbtn:hover{background:#f4f6f5}.qbtn.go{background:var(--brand-2);border-color:var(--brand-2);color:#fff}.qbtn.warn{background:#fdf0d9;color:#8a5300;border-color:#f1d39a}
.crow.v2{padding:12px 14px;align-items:center;gap:12px}.crow.v2 .t{font-size:15px}.crow.v2.on{background:#e9f5ef}.crow.v2:hover{background:#f6f8f7}
.crow .unr{color:var(--brand-2);font-weight:800}
.dotsit{width:8px;height:8px;border-radius:99px;flex:none;display:inline-block}.dotsit.urgent{background:var(--urgent)}.dotsit.attention{background:var(--warn)}
.pane.list .queue-tabs{padding-top:12px}
@media(max-width:899px){.qacts{grid-template-columns:repeat(4,minmax(0,1fr))}.qbtn{font-size:12px;min-height:40px}.tools .tchip{padding:6px 10px}}
@media(max-width:899px){.tools{flex-wrap:nowrap;overflow-x:auto;scrollbar-width:none}.tools::-webkit-scrollbar{display:none}.tools .tchip{flex:none}.qbtn{font-size:11.5px;padding:0 4px}}

/* ---------- v5t ops round ---------- */
.queue-tabs{flex-wrap:wrap;overflow:visible;gap:5px;padding:10px 10px 6px}.queue-tabs .chip{font-size:12.5px;padding:5px 10px}
.chip.week{background:#eef6ff;border-color:#cfe0f7;color:#1e4ea8}.chip.week.on{background:#1e4ea8;border-color:#1e4ea8;color:#fff}
.chip.own{background:#fff7ed;border-color:#fed7aa;color:#9a3412}.chip.own.on{background:#c2410c;border-color:#c2410c;color:#fff}
.chip.ghost{border-style:dashed;color:var(--brand-2);background:transparent}.chip.alt{background:#f4f6f5}
.hero.task{background:linear-gradient(135deg,#0f3d33,#1f7a62)}
.hpill.sw{border:0;cursor:pointer;font-family:inherit}.hpill.sw.on{background:#1f9d55}.hpill.sw.off{background:#6b7280}
a.hpill{text-decoration:none}
.trow{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid var(--line);text-decoration:none;color:inherit}.trow:last-child{border-bottom:0}.trow .t{font-weight:650}
.tnum{font-size:12.5px;font-weight:800;padding:4px 10px;border-radius:999px;white-space:nowrap}.tnum.hot{background:#fdf0d9;color:#8a5300}.tnum.ok{background:#e3f5ea;color:#166534}
.sched{display:grid;grid-template-columns:72px minmax(0,1fr) auto;gap:10px;align-items:start;padding:10px 0;border-bottom:1px solid var(--line)}.sched:last-child{border-bottom:0}
.stime{font-size:14px;line-height:1.25}.stime b{display:block;font-size:16px}.stime span{display:block;font-size:11.5px;font-weight:700}.stime .in{color:var(--brand-2)}.stime .late{color:var(--bad)}.stime .ok{color:var(--ok)}
.wab{position:relative;background:#d9f3e3;border-radius:14px;border-top-left-radius:4px;padding:8px 10px 16px;font-size:13.5px;line-height:1.4;white-space:pre-wrap;max-width:460px;overflow-wrap:anywhere}
.wab img{display:block;max-width:100%;max-height:200px;border-radius:10px;margin-bottom:6px;object-fit:cover}.wab .wmed{background:#fff;border-radius:8px;padding:6px 8px;font-size:12.5px;margin-bottom:6px}
.wab .ts{position:absolute;right:10px;bottom:4px;font-size:10.5px;color:#4b5563}
.sstat{text-align:right;min-width:72px}.sstat .st{display:inline-block;text-decoration:none}.st.planned{background:#eef1ef;color:var(--muted)}
.sched.sent .wab{opacity:.7}.sched.missed .wab{opacity:.55}
.sched-card summary{list-style:none;cursor:pointer;padding:2px 0 6px}.sched-card summary::-webkit-details-marker{display:none}
@media(max-width:600px){.sched{grid-template-columns:60px minmax(0,1fr)}.sstat{grid-column:2;text-align:left}.sstat .tiny{display:inline;margin-left:6px}}

/* ---------- v5u care round ---------- */
.tk{font-size:11px;letter-spacing:-3px;margin-left:2px;color:#8696a0;font-weight:700}.tk.read{color:#34b7f1}
.linkbtn{border:0;background:none;color:var(--brand-2);font-weight:700;cursor:pointer;padding:0 2px;font-family:inherit;text-decoration:underline}
.hchips{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}
.hchip{display:inline-flex;align-items:center;gap:6px;background:var(--orange-soft);color:#8a3a0c;border:1px solid #f3d6c3;border-radius:999px;padding:5px 6px 5px 12px;font-size:13px;font-weight:700}
.hchip button{border:0;background:#f8dcc8;color:#8a3a0c;border-radius:999px;width:22px;height:22px;cursor:pointer;font-size:11px}
.hfu{border:1px solid var(--line);border-radius:12px;padding:10px;margin-top:8px}
.sug.photo{background:#fff1e8;border-color:#f3d6c3;color:#8a3a0c}
.achip-img{width:34px;height:34px;object-fit:cover;border-radius:6px}
#composer{overflow-y:auto}

/* v5v: pictures in chat bubbles stay thumbnail-sized; tap opens full size */
.bub img,.bub img.bthumb,.incoming-photo{display:block;width:auto;height:auto;max-width:min(100%,300px);max-height:300px;object-fit:contain;border-radius:10px;cursor:zoom-in;background:#f1f4f2}
.bub video{max-width:min(100%,320px)!important;max-height:300px}
@media(max-width:600px){.bub img,.bub img.bthumb,.incoming-photo{max-width:min(100%,240px);max-height:240px}}

.metab{border-left:4px solid var(--info)}

.rrow{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--line)}.rrow:last-child{border-bottom:0}.rrow .t{font-weight:650}
.rseg{display:flex;border:1px solid var(--line);border-radius:999px;overflow:hidden;flex:none}.rseg button{border:0;background:#fff;padding:7px 12px;font:inherit;font-size:13px;font-weight:700;cursor:pointer;color:var(--muted)}
.rseg button.on.hold{background:#fdf0d9;color:#8a5300}.rseg button.on.send{background:var(--brand-2);color:#fff}
.rrdim{opacity:.55}
@media(max-width:600px){.rrow{flex-wrap:wrap}.rseg{margin-left:auto}}